Yintoni ingxelo neentlobo zayo?

unxibelelwano ushishino nabathengi kubaluleke kakhulu ehlabathini namhlanje, apho imithetho jikelele. Xa wayengumntu othengisayo intyatyambo ivenkile encinane usoloko esiva yokuncoma xa wenza kakuhle umsebenzi wayo, kwaye ubona abathengi lisibekele nazo xa besenza umsebenzi kakubi. Kodwa ke ezinkulu inkampani ufumana, kuba nzima ukuba ukulandelela ubudlelwane umxumi, ngokuba ezikwi umsebenzisi kumlawuli ubuncinane kwisebe lengingqi simi links basebaninzi intermediate.

Kutheni kubalulekile ukwazi konke malunga umthengi

Imarike namhlanje yeyona ukhetho ilungelo lokwenza iinzame ezongezelelweyo ukuze ukuva abathengi zabo asazi ukuba kwenzeka ntoni kumanqanaba ezininzi ezisisiseko inkampani yakho, uba sengozini yokulahlekelwa kokubini imali nodumo lomntu. Kwaye yinyaniso, kuba imbali igcwele kwiimeko apho izenzo abasebenzi eziqhelekileyo bazisa elingenisa iilahleko nkampani. Umzekelo kwimeko enye moya United Airlines, xa nkampani ukwenza igumbi-moya ukuze kwabanye abasebenzi balo. Emva ukwala abakhweli ukuba ashiye kwizigidimi moya beat ezimbalwa inkani wazisa ngenkani. Oku kwaba umzekelo kumajelo eendaba kunye nexabiso United Airlines stock nangoko lehla ngesiqingatha. Ukuba awufuni ukuphulukana ishishini, kufuneka nje wazi ukuba yintoni na impendulo zabathengi.

Eli ingxelo

Feedback kungenziwa ngokuba naluphi na umjelo ulwazi, ekuthe lomxhasi kuchaphazela amathuba ezithile kwiinkqubo zoshishino lenkampani, athe ufuna ukubambisana okanye baye bafaka. Kuxhomekeka kuhlobo apho ishishini lakho, kunokwenzeka ukuba kuphunyezwe inkqubo ingxelo ngeendlela ezahlukeneyo, umsebenzi ophambili - kuyo kwaba lula ukuba umthengi ukuhlangabezana neemfuno.

Yintoni nengxelo kwiivenkile emzimbeni

Kwabamnini beepropati zamashishini indawo, okanye iinkampani ababenza ezinkulu-scale bhaza ngokusebenzisa igumbi ngokukodwa axhotyiswe inokuthatha amanani ingxelo phones ophinyeneyo yayo yeevenkile. Calls ngokungena kweli ziko loqhagamshelwano, ziya kusingathwa ngabaqhubi, kunye nolwazi malunga izikhalazo okanye izibheno abathengi ziya kugqithiselwa ngendlela ecwangcisiweyo kwisebe lolawulo lo mbutho.

Njengoko inani elikhulu iminxeba ezifanayo, kukho kwakhona iqela modeli apho ukucebisa abathengi ukuba bavakalise imeyile, nto leyo ahlelwa linani obubobu zeempendulo. Ukuba impendulo yakho yindlela isakhiwo inkampani, akukho womelele ngokwaneleyo ukuba singaqulatha iziko lonxibelelwano yexesha elizeleyo, unako ukunika inkqubo yoshishino kwabangaphandle, oko kukuthi, odole le nkonzo ukusuka kwenye inkampani. Phantsi kweemeko ezithile, olu hlobo INTSEBENZISWANO bemvisiswano kangangoko kunokwenzeka.

Internet njengendlela yentsebenziswano

Ukufunyaniswa ukuba uluntu zenkulungwane yamashumi amabini ngasekupheleni - Internet - ludlale indima ebalulekileyo kwezorhwebo, ongayi kuba nemikhuba. Kuthungelwano kukho ubunzima enkulu izixhobo interactive intsebenziswano phakathi kumacala ezahlukeneyo zamashishini.

E-commerce ngoku waxhuma phambili kunye nezixhobo individualization kobudlelwane zabathengi. Kukho iimveliso ukuba ishishini phantsi kolawulo ubudlelwane igama nguMthengi, okanye Russian - ulawulo ulwalamano umthengi. Modern CRM-nkqubo iyakwazi ukuhamba umxhasi wakho kwinqanaba ngalinye elilodwa esivumelwano, okanye ukukhankanya amagama nokuthengisa - kuzo zonke ixesha Nefaneli ukuthengisa. Sales nengenisa ukuze igama hayi ngengozi, ngenxa kunye uniko ngamnye endleleni ukuqinisekisa ukuba undwendwe yenza ukuthenga, abantu ifanele uya uncipha.

Kuyimfuneko ukuba esweni ngokusondeleyo, kweliphi na inqanaba le ifanele yokuthengisa ngamnye lwabathengi bakho, okanye ukulahleka idatha ezisongela ukulahleka lomthengi - ngabathengi musa ukubiza emva kwexesha, abaninzi mhlawumbi kuya kwenye indawo, kuba ixabiso ngexesha kanye lula nabasebenzi benkonzo.

Yintoni nengxelo kwimeko CRM? Ngokubanzi, ngokufanayo ngaphandle kuyo, le nkqubo ivumela lishishini sikwazi ukuyilandela ngokuchanekileyo bonke abathengi zabo, ukunika umxumi ngamnye ngokuchanekileyo ulwazi ukuba unomdla, yaye ngaphezulu. Umzekelo, usebenzisa CRM, ungenza iqulunqe uluhlu lwabantu abathe banikwa imveliso okanye inkonzo ngenxa yenkonzo amahlwempu, ukuzibiza unyuse isaphulelo coupon eyodwa kwivenkile yakho. Mhlawumbi, esi senzo bangabasindisi nokubasindisa ngokupheleleyo le meko, kodwa ngokuqinisekileyo uya kubuya ezinye iinkonzo zakho zangaphambili.

Qhagamshelana nathi nge e-mail nesithunywa nangoko

iye ivele E-mail kwi Internet iintsuku yokuqala, yaye ukususela ngoko angalahlekelwa kwayo, kuba inokubanceda ukuze ugcine zombini ishishini kunye ebhalelwa, filter lula kwaye ubunjani bawo. Ukongeza, lufikelela ngokukhawuleza khona, ngoko ke ukusetyenziswa kwe-e-mail ukuze ingxelo kufanelekile yaye kulula ukulawula ishishini lakho nge CRM. явлений. Apho unikezelo nge e-mail kungaba lula ukuqokelela idatha eyimfuneko evela kubaxhasi ukubala ukhetho zabo manani, ukuvavanya nqakraza kuloo okanye ezinye iifomathi iziganeko Z. Ngokuthe ngcembe, ukuthandwa lweebhokisi ngekhompyutha lifinyele, kodwa, mhlawumbi, ilixa e-mail iya kuqhubeka ixesha elide, kuba imeyile nayo ungubani kwi-Internet, oko kukuthi, owenza umsebenzi isiteketiso sokugunyaziswa kwiinkonzo ezahlukeneyo.

Ivuthwa email nowethu - imiyalezo e abathunywa ekhawulezayo, athunyelwa ngokobungaphi benani kwezixhobo mobile ezivenkileni. Yintoni na ingxelo ngezithunywa nangoko, cinga ngendlela lula - oko izingxoxo apho agents inkxaso yobugcisa zizama ukusombulula umbuzo umthengi lowo. Ukongeza abantu, aphendule kwinkxaso yobugcisa yabathengi nge isithunywa nangoko kwakhona bot - iinkqubo ezikhethekileyo, impendulo ahlelwa, nto leyo eya kubangela ukuba umyalezo ukulinda inkxaso kancinane ngakumbi kwi-arhente.

Xoxa ngenkxaso tech kwisiza ubize emva

A umkhwa entsha kwinkalo ingxelo nabaphulaphuli - i ingxoxo phakathi kwisiza ukuba dynamically ihlaziywa ngaphandle ukulayisha ikhasi. Le buchwepheshe ivumela umntu oye wafumana enye entsha ngawo site yorhwebo, aze kusetyenziselwa ukucacisa ngokwabo imibuzo eziyimfuneko ngaphandle uhlobo elide search. Window online chat kuzisa i-10% kwiintengiso emva kokuba ifakiwe ngumthombo Internet.

Kodwa abantu abaninzi bakhetha unxibelelwano ilizwi, yaye kusengqiqweni, kuba audiorech siyazi kakhulu ngokukhawuleza kwaye linge. Ngokwesiseko le ngxaki kwaye iphuhlise iinkonzo ezifana sekholbheki Killer okanye Inbh Hunter. Ezi nkonzo ukuba umthengi nayiphi na iphepha le isiza kuquka inombolo yakho kunye nexesha elifanelekileyo lokuthetha, waza wabiza kwakhona i agents ngenkxaso yobugcisa ixesha elicaziweyo. Zonke ezi ndlela ingentla zonxibelelwano ezihlangeneyo kwakunye ukuya CRM yaye API yabo abaphuhlisi software.

ubizo Cold and iminxeba ezibandayo

Ngamanye amaxesha inkampani ayinalo ulwazi olwaneleyo malunga abathengi kwakufuneka ukuphucula intsebenziswano kunye nemveliso. Kwiimeko ezinjalo, sebenzisa phones. Feedback kunceda kakhulu iminxeba ezishushu - proring abasebenzi ngokwesiseko amanani abantu baba nomdla imveliso okanye inkonzo. Ukuba inkampani kukho ingxelo data okuncinane kakhulu basenokuba ngabaxhamli beenkonzo, ngoko sebenzisa oovimba ezinkulu zeenombolo zefowuni, ngalo zama ukunikela imveliso okanye inkonzo yakho.

Ukuqondisa retargeting

Ngoncedo mihla technology izibhengezo Internet kunokwenzeka ukuba ubuyela kwisayithi into engaba umthengi, engazi naye ngqo iinkcukacha. явления, которые вы сможете кастомизировать под специфику своего проекта и своих задач. Iteknoloji, ebizwa "retargeting" ikuvumela ukuba ukucwangcisa isiza ikhowudi eyodwa umkhondo IP-idilesi undwendwe kunye / okanye iingxelo kwi ikhekhe isikhangeli computer yakhe, ukufunda ukuba inethiwekhi zentengiso kwi-Internet uya kumbonisa kanye izaziso malunga neziphumo b ukuba uya kukwazi ukwenza ngokwemfuneko nkcukacha zale projekthi kunye neenjongo zawo.

Makhe siye kumntu elula

amashishini amancinci kunqabile ukuba uhlahlo okuqesha iziko lonxibelelwano lonke, okanye uphuhliso lwezibonelelo Internet ezininzi zemisebenzi yempucuko. Isisombululo elula start-ups indawo-card, nto leyo iza kuqulatha ulwazi malunga inkampani kunye nengxelo html. IProtokhol Markup Language yenye yeendlela elula ukudala amaphepha e web, ngoko ogqibeleleyo ngayo bonisa umzekelo apha luhlobo html ingxelo.

Thina ke uyisondeze ikhowudi yale fomu.

Xa ubhekisela athi iifom data post indlela ukuya ukuphatha ifayile kwi contactus.php. Ukuba umncedisi wakho akaxhasi-PHP, ungakhankanya indlela lweenkcukacha mailto kunye nedilesi ye email yakho ifomu action tag ngemfanelo. Le ndlela yokugqibela ayinakuthenjwa kakhulu, njengoko xa unqakraza "Thumela" ukuvula Outlook okanye enye inkqubo ye-imeyile apho umsebenzisi kufuneka sele unayo ileta. Ukuba ufumana iingxaki njenge self yophuhliso web, kwaye yokuqesha wenkqubo, ungasebenzisa i Google-ifom ukuba kube lula anokwenziwa usebenzisa i imbonakalo-mfanekiso enobuchwepheshe.

Yintoni na enawe isiphithiphithi

Kungekudala emva koko kufika ixesha xa awukwazi ukukhumbula zonke iinkonzo zabo okanye wenze nje esandleni Excel, ndingangi omnye umqeshwa uya kuba ukufikelela kuyo. Oku kulandela ukuba sele ziphunyezwe ngaphambili CRM-nkqubo kwishishini lakho, kokukhona kuya kwandula ukulawula iinkqubo zoshishino. ulawulo entsonkothileyo ishishini kwandisa kuphela kwinani labaxhasi, ngoko musa ukulindela ukuba iindleko CRM ziya iphetshwe.

Indlela ukukhetha CRM kunye nokusombulula ingxaki impendulo

Ukuqala ukuba yeyiphi impendulo channels umsebenzisi uceba ukusebenzisa - nokuba umnxeba, inkonzo SMS, ingxoxo-intanethi online, xa abathunywa imbalelwano, ie-mail okanye enye into. Emva koko, imisele ukuba yeyiphi izisombululo ezikhoyo zibonelela olusebenzayo kunye nayiphi na imali. Ukumisela into CRM unako ukucola ukusebenza, ukuba usebenza esefini okanye hayi. Le migaqo esisiseko kuya kukunceda ukuba anxibelelane nabathengi bakho ngempumelelo ukuba ukulahlekelwa ngabo kwixesha elizayo.