KPI - yintoni na? KPI - Iimpawu eziphambili. Development of KPI

System nokuvavanya ukusebenza kwabasebenzi, ngokusekelwe kwi-KPI, yaye kuya kusanda ukuthandwa eRashiya. Eyona engundoqo eziluncedo malunga naloo malungiselelo - in ngumfanekiso eyiyo imisebenzi iinkampani '.

KPI: yintoni

KPI (KPI) - le ungayiqondiyo IsiNgesi for "Iimpawu eziphambili", in Russian ubizwa ngokuba KPI - izibonisi zokusebenza eziphambili (ngamanye amaxesha - iinketho) ukusebenza. Kodwa isandi wokuqala angaphandle lisetyenziswa eqhelekileyo. KPI - inkqubo evumela ukuvavanya ukusebenza abasebenzi yenkampani ngenxa ekuphumezeni iinjongo (zobuchule kwebhola).

"Izalathi zeNtsebenzo Key" asivumela ukuba sihlaziye umgangatho lwesakhiwo, amandla ekusombululeni iingxaki. Ngokusekelwe KPI yabunjwa kwakhona lijonge inkqubo yolawulo. Le yeyona nto ibalulekileyo: ukuba iimpawu zokukhomba yokusebenza akuyi kubakho, yaye "Iimpawu eziphambili" asisebenzi nto. Management ziinjongo kunye KPI, kanjalo - zizinto ezimbini ezinxulumeneyo. Eyokuqala ibandakanya ikakhulu iziphumo nolwemozulu kunye nesicwangciso njani kunokufikelelwa njani kwezi ziphumo.

Ngubani owavela KPI?

Impendulo engagungqiyo kulo mbuzo ibali Noko ke, uyakwazi ukubona indlela ulawulo yehlabathi ka-KPI wayeza ukuqonda ukuba yintoni na nokuba yintoni na luncedo. Kwi-19 - ekuqaleni ngezentlalo-kwenkulungwane yama-20 maks Veber sele uqinisekile ukuba kukho iindlela ezimbini ukuze kuhlolwe intsebenzo yomqeshwa: babizwa ngokuba "Sultan" kunye meritocratic. Ngomhla wokuqala - intloko ( "Sultan") ngokubona kwayo ukuvavanya indlela kakuhle umntu alwa kunye neemfanelo zayo. Nengqiqo ludlala indima lesibini, eyona nto ibalulekileyo - kuba bezibona nje nangokweemvakalelo umsebenzi abangaphantsi.

indlela Meritocratic - oku apho iziphumo zomsebenzi zivavanywa kwi okona, kunye uqhagamshelwano kwenkqubo yomlinganiselo njongo. Le ndlela iye naphaya nkolelo zolawulo kumazwe Koloni kwaye ngokuthe ngcembe acacisa ibe thina esikwaziyo njengoko inkqubo KPI. indima ebalulekileyo systematization kovavanyo ubengo abasebenzi badlale imisebenzi Peter Drucker, ngubani kukholelwa ukuba wajika ulawulo ibe discipline yenzululwazi. Iikhonsepthi bafunda ngokucacileyo ithi ukuba kukho injongo, kwaye Luqikelelo ububanzi bofikelelo linqumla izikhombisi zentsebenzo eziphambili.

kwizazi KPI

Ekhaya KPI icala ezintle le nkqubo - ubukho elubala ukuba bonke abasebenzi yenkampani ukusebenza mechanism uvavanyo kunye nokusebenza kwishishini liphela. Oku kuvumela abasemagunyeni ukuvavanya intsebenzo yabo bonke izakhiwo phantsi okwixesha-lokwenene ukuqikelela le ngxaki iya kusonjululwa kwaye kuphunyezwe iinjongo ngayo. Enye inzuzo KPI - ukuba iinkokheli ubonakala uhlengahlengiso sixhobo umsebenzi abangaphantsi, ukuba iziphumo yangoku ngezantsi target.

Ukuba, umzekelo, ngokusekelwe lomlinganiselo umsebenzi kwisiqingatha sokuqala ibonisa ukuba ndenjenje iparameters intsebenzo eziphakamileyo ngokwaneleyo, ngoko yabamba iindibano ukuze kuchongwe izizathu inkuthazo abasebenzi ukwenza bhetele umsebenzi ekupheleni kweenyanga ezintandathu ezilandelayo. Elinye icala esihle KPI - lobudlelwano phakathi iingcali nabaphathi. Owokuqala baya kufumana iincwadi kuphela kunye carping maxa wambi ebonakala abathatha amazwi kakuhle liqinisekile, le yesibini - komsebenzi ukuphucula ngokukhankanya iimpazamo kunye neziphene kumsebenzi owenziwa ngabasebenzi.

bendlela KPI

Iziphumo ngaphakathi kovandlakanyo KPI (neziphawuli zokusebenza njengoko anjalo) Inokuchazwa ayikho kakhulu echanekileyo, yaye le ethile iphambili yale nkqubo. Njengoko umthetho, ukuba nokwenzeka le ngxaki lingaphantsi, i ephakamileyo iza kuba kugxininiswa kwinqanaba kweekhrayitheriya kwi ahlole indlela imida ngempumelelo. Enye nokubi KPI - iinkampani ukuphumeza inkqubo, kuya kufuneka ukuba bahlawule imali eninzi lwezibonelelo (axela, ngokuqhelekileyo kwexesha, abasebenzi kunye nemali). Ngoko ke, Kakade ke, lo msebenzi kwi parameters engundoqo ngempumelelo kufuneka ukufunda inqanaba. Kukho kungenzeka ukuba kuyimfuneko ukuqhuba uqeqesho elikhulu-isikali yabaqeshwa: iingcali - kwimisebenzi ukutshintsha, kwaye ke imiqathango yokusebenza, ulawulo kufuneka aphuhlise iindlela ezintsha nokuvavanya umsebenzi abangaphantsi. Le nkampani inokuba silungiselwe ithuba ukunika iqela ixesha eyongezelelweyo kuphuhliso ezintsha.

ubuqili ukuqaliswa KPI

Umsebenzi ophambili ekusetyenzisweni kwenkqubo KPI ( "ukususela ekuqaleni") - ukuthintela sengqondo ophambene phezu ngakwicala labasebenzi. Ngoko ke, ulawulo inkampani kufuneka ukunxibelelana ngokucacileyo ukudlulisela intsingiselo kunye nokusetyenziswa ngayo ezintsha iyileyo abasebenzi, umsebenzi wakhe kuxhomekeke ekubeni olunye uvandlakanyo olulandleayo ukuze ngempumelelo. Indlela engcono, ngokutsho kwezinye iingcali evela entsimini HR - ntetho ngamnye, ingcaciso abaziingcali kwizikhundla ezithile: KPI - ntoni na nokuba kutheni ukuphumeza inkqubo kule nkampani.

Le Lemposiso nokubekwa engagungqiyo parameters ukusebenza ngendlela komyalelo, kodwa inyathelo eyimfuneko - ithathwa yi abantu lokuqala nkampani. Ukuba, umzekelo, umphathi wecandelo ubalisa a owayamileyo xa iyunithi yakhe ukuqaliswa yokuqala KPI, ngoko olu lwazi kufuneka qinisekiswa kwaye CEO. Yingcali kufuneka baqonde ukuba inkqubo yemida ezingundoqo yokusebenza - asikuko yasungulwa umthetheli, yaye inxalenye yomgaqo-nkqubo-qhinga ze yonke nkampani.

ixesha ngeyona ndlela inenzuzo enkulu ngokuba ukusungulwa KPI

Phakathi iingcali kukho uluvo lokuba le izikhombisi KPI, xa sithetha ngayo le nkqubo, ukuze iphunyezwe ngexesha elifanayo kwi onke amanqanaba olawulo yenkampani - ukusuka iingcali elikwisikhundla esiphezulu phezulu abaphathi. Ngokwalo mbono, ixesha ekuqalisweni kwe parameters ezingundoqo yokusebenza akakwazi kolulwa ngexesha: inkqubo liqalisa ukusebenza ngoko nangoko. Umbuzo kuphela oyena indlela ukukhetha ixesha sokuqaliswa layo. Kukho uluvo lokuba kwanele ukwazisa malunga Enyanisweni abasebenzi KPI ukuqala ngeenyanga ezintathu. Oku kwanele ukuba bafunde ezichaphazela abasebenzi yenkampani ye yovandlakanyo elizayo impumelelo yomsebenzi wabo.

Kukho kwakhona ithisisi ukuba KPI kwabanye ixesha ukusebenza ngaxeshanye kunye nenkqubo endala intlawulo. Kuxhomekeka iqondo liberalism abaphathi umqeshwa uya kukwazi ukukhetha ngokwakhe, ngokungqinelana inkqubo yomvuzo wakhe uya kuhlawuliswa. Uyakwazi susumetela ngokupheleleyo umntu ukuba asebenze kwi-KPI entsha ngenxa iibhonasi ibhingo, iimeko yokwamkela ziza ngokuthe gca kwi parameters engundoqo.

Amanqanaba indalo inkqubo KPI

Eneneni, njengoko enjalo, ukusetyenziswa kwenkqubo KPI kunikelwa zigaba eziliqela kumsebenzi wokulungiselela. Okokuqala, ixesha ezinxulumene Ukuqulunqwa kweenjongo zeqhinga ezibekwe yinkampani. Njengenxalenye yesi sigaba msebenzi kwisahlulo ingqiqo jikelele kwiindawo ezithile, kunye nokusebenza eza kulinganiswa. Okwesibini, luphuhliso kwezalathisi ezingundoqo, inkcazelo ubuntu babo. Okwesithathu, ngumsebenzi kunikezo kwamagunya enxulumene nokuphunyezwa kwale nkqubo, kangangokuba kwentlawulo ngamnye wabuza umbuzo ezifana "KPI -? Yintoni na"

Ngoko ke, zonke izalathisi ziya kunikwa abantu ezithile (entities) kule nkampani. Okwesine, kusenokufuneka hlengiso kweenkqubo zoshishino yangoku (ukuba kunjalo kucelwe yi-qhinga ehlaziyiweyo). Okwesihlanu, ukuba uphuhliso inkqubo entsha ezixhasayo yomqeshwa, ukudala ifomula zemivuzo kwezimiselo ezintsha. Emva kokugqiba zonke ezi nkqubo kube inkqubo KPI baleka.

a iimfuno KPI

Njengoko kukhankanyiwe ngasentla, KPI - Izalathi zeNtsebenzo Key, ezinxulumene nethunga iinjongo zenkampani. Umgangatho ukufunda kujoliswe - imfuno ephambili kwinkqubo ECP. Iithagethi nga abunjwe ngemigaqo ezahlukeneyo, kodwa omnye ethandwa kakhulu kwi HR-bume - ingqikelelo SMART. Kuthetha "ezithile» (ezithile), «ezingqinisisekayo» (ezinokulinganiswa), «esinokufikeleleka» (enokufikelelwa), «emalunga result» (ezifanelekileyo), «ebotshelelwe ixesha» (-bambopha ixesha), kwaye, ngenxa yoko, enikela-ephuhliswe kakuhle kunye KPI qualitative.

Imizekelo leenjongo utshatise ezi nqobo: "ukuvula inani elithile leendawo ezishishina (ezingqinisisekayo) (ezithile) kwidolophu (echaphazelekayo) kwikota yokuqala (time-kubotshwa)», okanye «ukuthengisa amatikiti ezininzi kangaka ulwalathiso kwilizwe enjalo ukuba iiveki ezintathu. " injongo nganye kufuneka yohlulwe imisebenzi, mvisiswano leyo, kwelinye icala, bancipha kwinqanaba KPI buqu (kubasebenzi okanye amasebe). ubungakanani Optimal, njengokuba ezinye iingcali zikholelwa, ngu 6-8.

KPI yokuZenzekelayo

Omnye wemiba malunga nokuphunyezwa ngempumelelo kwe KPI - oku ukuba izibonelelo zethekhinoloji. Ekubeni iparameters iqhosha yokusebenza - yinto iseti nenengqiqo parameters, ukusebenza kunye nabo mhle kakhulu ikhompyutha Uyakukwenza. Kukho izisombululo ezininzi isoftwe yolawulo KPI. Amathuba ezifumanekayo izinikezelo ezinjalo ebanzi kakhulu. Okokuqala, oko lumelo elula iinkcukacha (ngokohlobo iitshathi, abahlalutyi, amaxwebhu) malunga neenkqubo ezinxulumene ne-KPI. Yini eyenza? Ngokuyintloko, umanyano data imbono, ukunciphisa amathuba singenazo zonke iinkcukacha zamanani. Okwesibini, ukuba lo matshini lwe yokuqokelelwa kwedatha kunye nokubalwa neziphawuli zokusebenza. Okwesithathu, ukuba liqhuba yoyilo (imiqulu elikhulu kakhulu kwamanani) Uhlalutyo ukuba umntu uya kuba nzima ukwenza ngaphandle program. Okwesine (ukuba sothungelwano kwizakhiwo ezikhoyo), ukwabelana phakathi kwabasebenzi ngamnye kunye nokuseka amajelo ingxelo 'intloko-khoboka' le nkcazelo.