Telemarketolog - ke umthengisi kwenkulungwane yama-21

Yonke imihla, iimveliso wathengisa kusiba nzima. Kwindawo ukhuphiswano phambi abavelisi ufumana umbuzo ofanayo: ukuba benze ntoni na imveliso yakho? Ekubeni lo msebenzi managers ukuphatha i telemarketolog elungileyo. Olu lweengcali, ngubani na onako ukufumana nayiphi na imveliso othengayo.

I ezintsha endle yentengiso

De kwiminyaka embalwa edlulileyo, kwaba kwanele nje ukuba ukusasaza imveliso entsha ezishelfini, yaye ngoko nangoko waqalisa ukuba nomdla omkhulu. Ngoku imeko thile ezahlukeneyo. inkampani Production kufuneka ukuba babonise iimveliso zabo iinkampani zorhwebo ziye zathathwa ukuze sibe nokumiliselwa. Kodwa ke oku akuthethi akuqinisekisi isiphumo oyifunayo. Into banokulala elide kwi-counter yaye akazange ngoka nayiphi na ingqalelo. Le meko yenziwa amasebe zokuthengisa esebenzayo ngakumbi.

kwakukho isithuba osihloko sithi "telemarketolog" Xa ekupheleni koo kwizintlu kwabasebenzi iinkampani ezininzi. Le - luhlobo umthengisi osebenzisa ukufikelela umnxeba njongo. E Melika, ezi ngcali sele phakathi kwinkulungwane yokugqibela. Kwilizwe lethu olu hlobo noshishino kunokwenzeka kuphela xa uninzi lwabantu bafumana cell phones, nto leyo Ingamnqula telemarketolog. Oku kwenza ukhetho ekujoliswe lula yaye wenza kube lula ukufumana ngokukhawuleza ulwazi oluyimfuneko.

inkqubo Iimpawu

Kuxhomekeka iindlela zokusebenza yokwenza lwezentengiso kwi ifowuni kuba kwangaphakathi kunye ephumayo. Kwimeko yokuqala, abaxhasi ngokwabo kubiza imibuzo, kunye yesibini ngabasebenzi abaqeqeshiweyo ngokukodwa, lo gama ekupheleni malunga selayini, ukunika imveliso kubathengi ezinokwenzeka, ogama amanani zithathwa ukusuka kwisiseko pre-ezilungiselelwe. Lungisa uluhlu enjalo lula. Kuxhomekeka iikhrayitheriya esaqala ngawo ledatha urhwebo yabanda okanye ashushu. yonke umahluko siyifumana ekukhetheni abagqatswa. Ukuba sisebenzisa weefayili yefoni eqhelekileyo, kuya kuba isiseko kakhulu elula, ningabi ngabaswele isiqhamo kubanda. Uluhlu eshushu kuquka nabo abo owakha waba nomdla ludidi ethile imveliso. Kubonakala ukuba telemarketolog - iyafana umqeshwa yesebe yokuthengisa. Noko ke, ngoku wenza ngokwahlukileyo. Unako qhagamshelana rhumela kuphela mhlawumbi nomdla kuye isiphakamiso sakhe.

Yintoni ofanele telemarketolog?

Telesales kwiminyaka yakutshanje baye baba efanelekileyo. maxa wambi umsebenzi enjalo nzima bathathe inkampani ezizodwa.

Kuwo ngabasebenzi abanamava Abaxhobele ukuphumeza nayiphi na imveliso. Loluphi uhlobo lomsebenzi kungenziwa telemarketolog? Eluxanduva ingcali bagqiba ukuba kufuneka:

1) Ceba ukusebenza kunye nabaxumi ngemihla ezayo, nto leyo kuphela incoko yefowuni, kodwa ukuqukumbela izivumelwano ezithile egameni umenzi.

2) Jonga ulwazi malunga umthengi, engqina inokuthenjwa.

3) Ukucebisa ngabaxhasi uluhlu lweemveliso iinkcukacha yokubhala.

4) Kujongwe ukuqaliswa izivumelwano kwaye enze umsebenzi kunye namabango, xa kukho imfuneko.

5) Ukugcina iziko ledatha ezikhoyo kwaye bafune iinkonzo ezintsha. Ukuze wenze oku, yisa iminxeba ebandayo kunye nokuhlola iimfuno zabaxumi kunokwenzeka elizayo.

6) Ukuthatha inxaxheba kuphuhliso inkqubo ngezaphulelo ngenxa umdla nangakumbi abathengi.

Kodwa kuphela inxalenye into telemarketolog. Uxanduva Umqeshwa ngamnye iqulathe kwi enyanisweni, ukuba iingxelo zolawulo efakwe ngokusisigxina kumsebenzi owenziwe usuku, inyanga, nonyaka, njalo-njalo.

quality sesevisi

telemarketologom Umsebenzi onzima kunye noxanduva kakhulu. Not onke amandla phantsi ukumelana nalo msebenzi.

Ngokwenene kala kufuneka iimpawu ezininzi ezibalulekileyo, ezifana:

1. Zizwana. Unxibelelwano iklayenti ukuba evulekileyo kwaye enobubele. umthombo athobekile kwaye ezivaliweyo akasoze akwazi ukudlulisela ulwazi ekunene. Kodwa okubi naye akufanele.
2. Ukwazi ukuba beyiseke baze baqhubeke nengxoxo. Wonke umntu uyazi ukuba eyona nto ibalulekileyo ncoko - kukukwazi ukuphulaphula. Kuyimfuneko ukwalathisa incoko ukuze omabini amacala weva komnye. Ukunika ubumnandi ukumamela ukusuka ukuhamba handset okungaqondakaliyo ulwazi? Kufuneka ukuba baqonde olunabaxumi incoko naye Kubaluleke kakhulu ukuba le nkampani kunye mveliso ocetywayo ngaye - bomntu wokwenene yesizathu esingxamisekileyo.
3. Initiative. kuyimfuneko umsebenzi ukukhangela rhoqo iindlela ezintsha ukuze kuphunyezwe iinjongo.
4. Ingqondo kunye ingqalelo iinkcukacha. Akunakwenzeka ukuba ixesha elide ukuba silibale ngayo abathengi abaqhelekileyo. Kungenjalo, baza benza nabanye abasebenzi, zangena ngakumbi.
5. Amava. Telemarketolog kufuneka ubuncinane uluvo jikelele kummandla msebenzi, apho kuyimfuneko bathengise ngabo le mveliso. Kungenjalo, incoko ingaphumeleli.

Ekubeni zonke izakhono ngasentla, umqeshwa kulindeleke ukuba ube kwinqanaba lobungcali eliphezulu.

amacebo aluncedo

Ngoku mntu uya kumangaliswa kunye okukhethekile engaqhelekanga ebizwa ngokuba "telemarketolog". Izimvo kwabasebenzi ngomsebenzi bathi ngaxa lithile baba lucky kakhulu. Ukwenza ukhetho olufanelekileyo, baba kwiqela lobuhlobo, apho wonke umntu ukulungele ukunceda.

Lo msebenzi inika eninzi ulwazi kunye namava, kunye nezakhono zonxibelelwano ukuvumela ukuhamba ngokukhululekileyo nakweyiphi na imeko. "Ukuthengisa Ifowuni," kunye wabaqalayo amava iingcebiso ukuze sinikele ingqalelo amanqaku ezininzi ezibalulekileyo:

1) Ukuthetha umthengi, kuyimfuneko nje ukuphendula imibuzo, kwaye ubacele. Oku kuzakuvumela wazi ngakumbi ngokwenene into anomdla.

2) Xa incoko isoloko ebizwa ngalo igama interlocutor, aze awanike intlanganiso lobuqu kunokwenzeka.

3) Ncokola ukuqhuba ngcono cwaka, ngaphandle ikudika ingxolo.

4) unyango enembeko - sisisiqinisekiso kwengxoxo eyakhayo, kwaye kakuhle wacinga-kusengaphambili kusenokwenzeka ukuba kukhokelele isivumelwano.

Le migaqo kufuneka ukuba ngqo kangangoko kunokwenzeka ukuze aphumelele interlocutor ukuze babuye incoko kwicala elifanelekileyo. Kakade ke, kukho phakathi abathengi kunye nabo abachasene olu hlobo yentengiso. Kodwa ke amathuba a negative kulo mbuzo usoloko mkhulu, kwaye kufuneka azilungiselele kwangaphambili ngenxa kuyo.