Inkosi yehotele lijongene ne-restaurant yakho

Ayikho yonke indawo yokutyela inokuhlawula iinkonzo ze-headwaiter ephezulu. Kwaye abanye abaqalisi bokuqala abayiboni isidingo salo mntu nonke. Ukuba khona kwendawo yokugcina iindwendwe kwiholo yokutyela esele uqobo ngokwayo kuthetha ngomgangatho weenkonzo ezibonelelwe apha, malunga nenqanaba eliphezulu lenkonzo, kunye nesimo sengqondo esisodwa kwiindwendwe zokusungulwa. Kodwa ngaba ngokwenene umphathi we-hoteko uxanduva lokuhamba neendwendwe etafileni kunye nokumomotheka okumnandi?

Ngubani oyintloko-ntloko ye-yokutyela

Inkosi yehotele iyakwamkela iindwendwe kwaye iwahambisa kwitafile. Ukongezelela, imisebenzi yakhe ifaka ulawulo kunye nokulawulwa kwabalindi, abamasango, abagcini bezokhuseleko, abacocisi - ngokubanzi, wonke umntu osebenza kwindawo yokutyela, kodwa akayikhishini. Umphathi-ntloko ubhekisa iingxaki zemfazwe phakathi kweendwendwe kunye nabalindi, kwaye uqhuba nokuqeqeshwa kwabasebenzi.

Ukuze ube ngumphathi oyintloko, kufuneka ube nemfundo ekhethekileyo kunye namava amaninzi kwishishini lokutyela. Lo msebenzi ungowona uphambili lomsebenzi kulolu hlobo okanye isinyathelo esiphakathi endleleni yokuvula ivenkile yakho.

Umgcini wesikhombi somntu ngumntu ofuna ukumthanda nje umsebenzi wakhe. Ngaphandle koko, akayi kukwazi ukumomotheka ngokunyanisekileyo kwiindwendwe, athole ukuzithemba kunye nentlonipho yabasebenzi, ukuhlangabezana ngokufanelekileyo neengxabano ezinokwenzeka kwiqela okanye ngeendwendwe. Lo msebenzi usekupheleni, kwaye usebenze ngeeholide. Awunakugula, awukwazi ukubheka okubi, uxinezelekile, uxhalabele ngeengxaki zakho. Akuyena nje umlawuli we-yokutyela, ubuso besikhungo, kwaye ubuso buso bufaneleke.

Imisebenzi ye-headwaiter

Inkcazo yemisebenzi yomthengisi iquka ezi zinto zilandelayo:

• Lawula imbonakalo yeholo yokutyela, iibharenti zokubala, iibonakaliso - ukusuka kwindlela yokucoca nokucoceka kunye nokuhlelwa kwimizuzwana ethile;
• Ukulawulwa komsebenzi wabalindi: ukuthatha i-oda kunye nokukhonza iindwendwe ngabalindi, kunye nokujonga ukuchaneka kwee-akhawunti;
• Ukuphulaphula izimvo zeendwendwe ngekhwalithi yenkonzo, kwaye emva koko kuthathe amanyathelo okuphelisa iingxaki;
• Ukuthatha inxaxheba kwimalungiselelo yemitshato, imibhiyozo emikhulu;
• Ukulawula ukuthotyelwa koqeqesho, umthetho wezabasebenzi;
• Umbopheleleko wokuba unxibelelwano phakathi komnini wevenkile kunye nabasebenzi: ukuqaliswa kwezinto ezintsha, ukubeka esweni ukuphunyezwa kwemiyalelo.

Oko umcebisi wentloko kufuneka azi kwaye akwazi ukwenza

Iimfuno eziphantsi kakhulu kwi-assistant-header ziyimfundo ephakamileyo yemfundo yesibini kunye namava omsebenzi kwishishini lokutya kwimizuzu emibini.

Inkosi yehotele ngumqeshwa wevenkile:

• Uyazi imimiselo, imiyalelo, imiyalelo yeenkokheli eziphezulu;
• Uyazi kakuhle kwaye uyayiqonda imigaqo nemigaqo yoshishino lokutya kwiphondo, kunye neziseko zolawulo lwabasebenzi, ukuthengisa kunye nokukhangisa, ubuchule bokucwangcisa ngaphakathi;
• Uyazi imenyu yeziko, unokubonisana nabavakashi, uncede ekukhetheni iwayini;
• Ingaba imigaqo yokuziphatha, i-aesthetics, yengqondo. Uyakwazi ukudala isimo sengqondo esihle, sibeke isivakashi kuye nakwiziko. Umgcini wesikhombi kufuneka aqonde kakuhle abantu bakhe, bazi indlela yokubakhuthaza kunye nendlela yokuhlela umsebenzi osebenza kakuhle kwiqela.

Indlela yokuba ngumphathi oyintloko

Uninzi lwabantu abanamakhanda abalungileyo bakuba ngabalindi bokuqala. Ngethuba lakhe lokuba ngumlungiseleli, unokufumana "ikhitshi" yendawo yokutyela evela ngaphakathi, zonke iziqhelo, ubunzima obunokwenzeka. Funda ukusebenzisana nabantu, ukuzisebenzisa kwiinkonzo ezixhamlayo okanye eziphikisanayo. Yaye ixesha elingakanani eliya kushiya endleleni esuka kumgcini wesondlo ukuya kumgcini wesikhombi somxholo kuxhomekeke kwimpawu, ukunyamekela kunye nenhlanhla. Oku kungathabatha inyanga eziliqela okanye iminyaka emininzi. Ngokufanelekileyo, ukuba kukho imfundo ekhethekileyo-eyunivesithi, iikholeji, isikolo sobugcisa, izifundo kwiindawo zokupheka okanye zokutyela. Umgcini wesikhokelo somsebenzi, imisebenzi yakhe ehambelana ngqo nokusebenzisana nabantu abaninzi, kufuneka ibe nokuzinza kwengqondo kwaye ibe nezakhono zobunkokheli. Nawaphi na amava oqhagamshelwano nabaxhasi, ukusebenzisana, kwiimeko zeengqondo ezingenakunceda ziya kunceda.

Inkosi yehotele ngumphathi wevenkile?

Ulawula ivenkile kwiindawo ezine: ukuthengisa, iindleko, umgangatho, abasebenzi. Umlawuli we-yokutyela nguye, okokuqala, umphathi. Ngaloo ndlela, umphathi usele ngcali yecandelo elihluke ngokupheleleyo. Umgcini wesikhombi asiyikulawula iindleko okanye abasebenzi bekhitshini, akayena uxanduva lomxholo wemenyu kunye nomgangatho weesitya. Ulawula umgangatho wenkonzo, kunye neentengiso ngekhwalithi efanayo, kodwa akayi kwenza imenyu, ayikho uxanduva lokufumana inzuzo yokudlela, ayiyikulawula uhlahlo lwabiwo-mali. Amava nje omsebenzi nje akwanele ukuba akhuphuke kwi-hostiter ekhanda kubaphathi beevenkile, uya kufuna imfundo ekhethekileyo.

Uzofunda phi kwi-headwaiter

Kwiivenyuli zoshishino, kukho iinkqubo ezizodwa zokuqeqesha i-headwaiter kunye nabaphathi beevenkile. Ootitshala abafundisi bezobugcisa, kodwa abaqeqeshi abaneminyaka emininzi yamava: abaphathi, i-restaurateurs, i-headwaiter. Iiklasi ziqhutywe zombini kunye nokusebenza ngokusetyenziswa kwezixhobo zokutya. Njengomthetho, abafundi abagqwesileyo, emva kokugqiba ikhosi, bafumane umsebenzi ngokukhawuleza. Imfundo ihlawulwa. Umgcini wesikhokelo sekhanda ngumsebenzi othandwa kakhulu kwiimarike zabasebenzi, kwaye uhlawula kakuhle, ngoko imali echithwe uqeqesho iya kubuya ngokukhawuleza. Kuyafana okufanayo ngokukhethekileyo "kumphathi wokutya". Ukufundiswa ngokukhawuleza, unomdla omkhulu kulo msebenzi, unako ukuphumelela ngokukhawuleza kwishishini lokutyela kunye nokukhula kwintlanzi kwi-diner kwisikhululo sekhanda esikwiziko eliphezulu.