Umgaqo-nkqubo esemgangathweni kwishishini: ulawulo, uphuculo lomgangatho. izibonelo

Umgaqo loMgangatho - ezi iinjongo eziphambili kunye nemiyalelo zombutho enxulumene umgangatho eziveliswa. Amagama esemthethweni la malungiselelo amiliswe ngabaphathi.

iinkxalabo nkqubo Umgangatho kumacala ahlukeneyo. Lo isenokuba emarikeni kunye neenjongo nokuthengisa, ezentlalo kunye nabanye.

imisebenzi ephambili

Lo mgaqo-nkqubo esemgangathweni amiliswe ukwenzela ukukhokela lonke iqela ukuphumeza iinjongo zayo. Ukuba ecacileyo kwixwebhu ingxaki ilahlekile, umsebenzi yenkampani kule ndawo iya ingakhethi nezingenasiqinisekiso.

Policy Quality (ukuba nokubhalisa) ivumela abathengisi kunye nabasebenzi bombutho ecacileyo malunga isimo sengqondo sikhokelo esemthethweni iinqobo ekufuneka zifikelelwe imveliso ogqityiweyo.

umthwalo

Umgaqo-nkqubo esemgangathweni naliphi na ishishini na imigaqo ebekwe phantsi kulawulo lwenkqubo. Enye yazo sikhokelo phambili. Ngaphandle ephambili indima esisigxina yaye ibonakala ngokucacileyo lomlawuli kunye neengcali abaziintloko lweshishini, isixokelelwano ayinakuze iphumelele. Kwityala kakhulu, unako ukufikelela kuphela elinganiselwe. abaphathi abaphezulu kuphela bayakwazi ukujonga ulwalathiso lobuchule yombutho kunye nokwakha inkqubo ukuphumeza umgangatho imveliso. umsebenzi wabo ngqo - ukuthatha uxanduva lokuphuhlisa yalo mgaqo-nkqubo. Ngelo xesha linye ulawulo ophezulu akukho mfuneko ukulungiselela uxwebhu lokugqibela elungelelaniswe ngokuchanekileyo. Umsebenzi ophambili we-iingcali eziphambili kukuba kubekho ulwazi olufanayo injongo, iinkqubo inkolelo kunye nemimandla uphuhliso lweshishini. Ukuqulunqwa kwe meko kuxwebhu olunye - umsebenzi zeengcali Iinkonzo zobhengezo. Kulo mzekelo, abaphathi abajongene ecacisa iimpawu abaqeshwa nkqubo yeshishini elo. Wonke umsebenzi kufuneka ukuqonda intsingiselo yawo.

Ukudala uxwebhu olusisiseko

Nkqubo Quality Company kufuneka sisekelwe kwiziphumo zovandlakanyo lokuqala kwaloo misebenzi ngqo okanye ngokungathanga ngqo kuchaphazela iimpawu ezinqwenelekayo imveliso yokugqibela. Kwaye oku, nto, nto ithuba lokuba athathe la manyathelo alandelayo:

- ukuchonga ngokucacileyo zombini imisebenzi ngokubanzi kwaye athile abasebenzi, echaphazela umgangatho imveliso;
- ukumisela amagunya kunye neemfanelo umsebenzi ngamnye ochaphazela iimpawu ezibalulekileyo imveliso; - ukuphuhlisa Ulungelelaniso kunye nolawulo neentlobo nemveliso ezikhoyo ezinxulumene;
- ukuqaphela iingxaki ezikhoyo kunye nomgangatho, ukuthatha amanyathelo okulungisa kunye zokuthintela.

Okulandelayo, kufuneka ukuqinisekisa ukuthotyelwa ngokungqongqo kunye nesakhiwo jikelele yombutho, wamisa ukuba esweni iinkqubo ezisemgangathweni. Kufuneka kuqingqelwa ukuba ubungaka- igunya kunye Kusungulwe utshintsho ulwazi oluyimfuneko.

Abasebenzi kunye nezibonelelo

Ukuphucula umgangatho kufuneka kwenzeke phantsi kweliso elibukhali lika abaphezulu Iingcali Organization. Ngelo xesha prerequisite efanayo ukuchaza iimfuno ukusetyenziswa kwezibonelelo ezichaphazela iimpawu imveliso. Kubalulekile ukucwangcisa umthamo ababelinqwenela.

Ngokuqhelekileyo izibonelelo ezinjalo:

- iinkqubo computer;
- a ubuchule entsimini loyilo kunye nomsebenzi lobunjineli kunye nophuhliso;
- uhlobo Control kunye ukulinganisa izixhobo;
- zokuqinisekisa kunye nezixhobo zovavanyo.

Kwakhona into ebalulekileyo, kunye nezibonelelo zabantu. Kuba abasebenzi umphathi kufuneka kusekwe okanye kufunyanwe ibakala efunekayo kuqeqesho, izakhono kunye neziqinisekiso.

imigomo

nkqubo Umgangatho ekuphuhliseni ulawulo abaphezulu. Kufuneka Makukhunjulwe ukuba lo mqulu ukuya ISO iimfuno 9001 ukwenzela uphuhliso le ulwalathiso kwiinjongo ezithile. Baya kuxhomekeke kubhaliso enyanzelekileyo. ayisekho iimfuno ezithile kule nkqubo. iinjongo Organization ingaba enye yala maqela enza le nkqubo esemgangathweni.

Umzekelo design

kufanele sibhale njani lo mgaqo-nkqubo esemgangathweni yenkampani? Umzekelo zikwazi ukuthathwa kwisenzo nawuphi na omnye wemibutho.

Olu xwebhu sikhutshiwe, njengoko umthetho, kumaxwebhu, kunye A4. Ukuba siqonde kwaye ulwimi olulula kufuneka ubeke ngaphandle okubhaliweyo ngokukodwa esetyenziweyo. iinkcukacha olufunekayo xwebhu zezi zilandelayo: Igama kunye nomsayino intloko, aphumeze iimfuno pre-yenzelwe. Itekisi kufuneka ibe qhinga nje kuphela, kodwa ezinye izinto eziya ekulondolozeni nasekuphuculeni umgangatho umgangatho imveliso. Ngaloo selibonise iindlela zokufumana iinjongo.

amaqela achaphazelekayo

Kuqala kwinto zonke, uxwebhu eshicilelwe ulawulo lwemigaqo-nkqubo esemgangathweni, ukuphuhlisa abasebenzi zenkampani. Kufuneka kube kunye namaqabane angaphandle abo abathengi nabathengisi, abaphicothi namabhunga ajongene ezinephepha.

Umgaqo-nkqubo esemgangathweni kufuneka rhoqo kuhlaziywa. Le yimfuneko phambi yeemeko zangaphandle nezangaphakathi, yintoni kubakho utshintsho kubume bombutho, esomeleza ezikuyo sikhuphisana, kwakunye ukuqaliswa iindlela ezintsha.

Amanqanaba uphuhliso lomgaqo-nkqubo esemgangathweni

Ekuqaleni, le nkampani kufuneka isigqibo eqinisekisa ukufaneleka ulawulo kunye nokuphunyezwa kwe-QMS. Head abalumkise ukudala njani uze kuphunyezwe inkqubo yolawulo lomgangatho. Oku kusetyenziswa, okanye ngezibonelelo ababandakanyekayo abasebenzi kwinkampani ezizodwa.

Ngaphezu koko, isicwangciso ukuphunyezwa kwenkqubo yolawulo lomgangatho kunye nabaphathi esisiseko noqeqesho lo mbutho. Xa inyathelo elilandelayo kufuneka ziphuhliswe neethagethi kuchaziwe kumgaqo-nkqubo esemgangathweni. Umzekelo ingxaki eziqhelekileyo, ziboniswe kwi xwebhu:

- share ukugcinwa kunye nokwanda lorhwebo;
- ukwaneliseka kweemfuno zabaxhasi;
- ukwandisa inzuzo kunye nokusebenza kwemveliso;
- ukunciphisa amatyala kunye nokunciphisa iindleko;
- eziphuculweyo livuselele umsebenzi.

Inyathelo elilandelayo ekuphuhliseni isicwangciso ukuphucula umgangatho imveliso kukuqinisekisa iminqweno neemfuno onke amaqabane ezoshishino, ulawulo iimfuno kunye nohlahlelo QMS. uluhlu lwabo ingaba:

- ekupheleni-abasebenzisi kunye nabaxhasi;
- abasebenzi benkampani;
- zabelo;
- abasasazi;
- kuluntu luphela.

Ngaphezu koko, uphuhliso xwebhu nimisa abo izinto abandakanyeka kwi-QMS. Iveliswe yazo. Uhlalutyo ISO 9001: 2008 bagqiba kwelokuba kwiimfuno yemveliso obekwe phezu kwayo enokwenziwa.

In inyathelo elilandelayo ukumisela ubume efunekayo ka-QMS amaxwebhu yombutho. Icwangcisa ngaphandle ukwakhiwa, imithetho zohlalutyo yokuhlela. Okulandelayo kufuneka ucwangciso. Ukhomba amaxesha eziphambili yemini yokulungiselela amaxwebhu afunekayo. Le ishishini kufuneka makazibandakanye zincwadi lwangaphakathi. Zonke iimfuno QMS zibekwa kwi ukusebenza. Oku kwenza nkonzo kuxhomekeke kwamanyathelo olawulo wenziwe.

Yimeko ebalulekileyo ukuze kufunyaniswe ngobungakanani ukuba QMS yombutho ezifezekisayo iimfuno ze-ISO 9001: 2008. Ngenxa yokuzivandlakanya, uvandlakanyo, okanye inkonzo inxaxheba nabaphicothi-zincwadi bangaphandle. Xa nonconformity ukuphuhlisa ishedyuli yomsebenzi nya.
Kufuneka Makukhunjulwe ukuba esi sixa lamaxwebhu QMS anokwahluka ukusuka mbutho kwintlangano. Umthamo Iimfuno eziphuhlisiweyo zixhomekeke uhlobo lomsebenzi kunye nobungakanani kwishishini, ubuchule lwabasebenzi, kwakunye ukuntsonkotha iinkqubo zihlalutywe.